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# Institute of Hospitality: As the world’s largest professional body for hospitality, we are passionate about hospitality and proud to have supported thousands of professionals, at all levels, to become the best versions of themselves since 1938.

## Sitemaps
[XML Sitemap](https://www.instituteofhospitality.org/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Zoe Jenkins MI announced as new Master Innholders chair](https://www.instituteofhospitality.org/zoe-jenkins-mi-announced-as-new-master-innholders-chair/): Zoe brings more than 40 years of experience in the hospitality industry to the role, having built her career with Dorchester Collection. She first joined The Dorchester in 1981 as part of her industrial experience while studying for a BA in Hotel & Catering Administration, returning to the hotel after graduating to begin her career in Events and Banqueting.
- [Business Partner News | ‘Shaping Tomorrow’ theme for Independent Hotel Show](https://www.instituteofhospitality.org/business-partner-news-independent-hotel-show-explores-theme-shaping-tomorrow/): The theme will explore how independent and boutique hotels can respond to technological change, evolving guest expectations and new commercial pressures, while protecting the individuality, creativity and human connection that set the sector apart. ‘Shaping Tomorrow’ will run throughout the show’s seminar programme, design installations and wider visitor experience, bringing together hoteliers, designers, technology specialists and hospitality leaders to examine the ideas influencing the future of the sector.
- [Hospitality Action’s 2026 Mental Health & Wellbeing Survey Results Are In](https://www.instituteofhospitality.org/hospitality-actions-2026-mental-health-wellbeing-survey-results/): Following Hospitality Action’s 2026 Taking the Temperature survey, the charity has released its latest findings on mental health and wellbeing across the hospitality sector.
- [Applications open for GM of the Future Neil Bannister Scholarship](https://www.instituteofhospitality.org/neil-bannister-scholarship/): The successful candidate will undertake Cranfield University’s prestigious Talent Development Programme, a year-long programme focused on professional development, leadership development and personal growth. The programme is designed to help participants develop skills including strategic thinking, commercial awareness, decision-making, communication and leading others, while building greater confidence and self-awareness as leaders.
- [Business Partner News | How Allica Bank is supporting SMEs to grow](https://www.instituteofhospitality.org/allica-bank-sme-growth/): For hospitality businesses, securing the right finance at the right time can make a significant difference, particularly when it comes to investing in premises, managing cash flow or planning for growth.
- [Applications open for Gold Service Scholarship 2027](https://www.instituteofhospitality.org/gold-service-2027-open/): The Gold Service Scholarship aims to inspire, educate, and nurture young talent in the hospitality industry. It offers networking opportunities with like-minded peers, professional development through training, workshops, internships, and travel, as well as access to experienced industry leaders who share their knowledge and insights with the next generation.
- [Shortlist announced for IoH Fellows’ Outstanding Contribution Award 2026](https://www.instituteofhospitality.org/shortlist-ioh-fellows-award-2026/): This year’s nominations, put forward by members of the IoH College of Fellows, recognise the work and achievements of their peers. The shortlisted finalists will now be considered by an independent judging panel before the winner is announced at the Institute’s Fellows’ Dinner at Kimpton Fitzroy London on Monday 19 October 2026.
- [IoH Broadsheet | The Importance of Emotional Intelligence in the Age of AI in Hospitality](https://www.instituteofhospitality.org/ioh-broadsheet-emotional-intelligence-ai-hospitality/): In this month’s Broadsheet, Sara explores the importance of emotional intelligence (EI or EQ) in hospitality alongside the rise of artificial intelligence, emphasising the value of empathy and authentic communication in leadership.
- [Business Partner News | RWK Goodman: Could an Underlease Unlock New Opportunities for Your Hospitality Business?](https://www.instituteofhospitality.org/rwk-goodman-underlease/): Hospitality businesses are continually looking for ways to make better use of their space, manage costs and create new revenue opportunities. One option that could help is an underlease, but what exactly is it and what should businesses consider before entering into one?
- [Business Partner News | Independent Hotel Show unveils future-focused programme for boutique hoteliers](https://www.instituteofhospitality.org/independent-hotel-programme-boutique-hoteliers/): Taking place at Olympia on 5–6 October, the event will offer two days of practical insight and industry discussion across the Hotel Business Stage, in partnership with eviivo; the Innovation Stage, in partnership with Agilysys; and the Social Business Space, in partnership with Zennio.
- [World Suicide Prevention Day: Taking action to support mental health in hospitality](https://www.instituteofhospitality.org/world-suicide-prevention-day/): Shared by Francesca Mosca MIH, Diversity, Equity, Inclusion & Belonging (DEIB) Lead, the message highlights the importance of recognising the scale of the issue and ensuring that support is available to those who need it.
- [Vandana Dass FIH appointed Vice Chair and Raj Chakraborty FIH appointed Board Trustee](https://www.instituteofhospitality.org/vandana-dass-vice-chair-raj-chakraborty-board-trustee/): Vandana, who joined the IoH Board in 2024, takes over from outgoing Vice-Chair Peter Avis FIH, who served a six-year term on the Board, four of which were as Vice-Chair.
- [September e-Book of the Month | Workshop Culture](https://www.instituteofhospitality.org/book-september-2026/): Workshop Culture explores how great workshops can inspire happier, more engaged and productive teams. Alison Coward provides a practical toolkit, including case studies, a structured methodology and hands-on exercises to help teams build skills, improve performance and create a stronger team culture.
- [I’m In Podcast Episode 60 | The Evolution of the Head of Technology Role](https://www.instituteofhospitality.org/im-in-podcast-episode-60/): Twenty years ago, the person responsible for technology in a hospitality business often kept the servers running, managed the hardware, and fixed things when they broke.
- [IoH Youth Council Monthly e-Book Review | The Art of Exponential Success](https://www.instituteofhospitality.org/ioh-youth-council-monthly-e-book-review-the-art-of-exponential-success/): Visit our FREE IoH Online Library
- [Caterlink’s School Meals Earn Premier Hospitality Assured Status](https://www.instituteofhospitality.org/caterlink-premier-hospitality-assured/): Caterlink achieved Premier Hospitality Assured status following its 2026 assessment against the Hospitality Assured Standard for Service and Business Excellence. The assessment recognised the organisation’s continued commitment to customer experience, colleague engagement, operational performance and continuous improvement, alongside its focus on delivering high standards of food and service.
- [Spotlight Interview | Majella Taylor MIH](https://www.instituteofhospitality.org/spotlight-interview-majella-taylor-mih/): Thank you for having me! I’ve worked in hospitality in some guise for almost 30 years, so it’s really been the thread running through my career. I’ve held a few different roles along the way, which has given me a good understanding of the industry and, most importantly, the people behind it.
- [Frontline Focus | How can I create a psychologically safe workplace?](https://www.instituteofhospitality.org/frontline-focus-aug-2026/): For our August Frontline Focus, we once again invited our members to vote on the question they most wanted answered by an industry expert.
- [Robin Sheppard FIH and James McComas FIH to join IoH Magazine Editorial Forum](https://www.instituteofhospitality.org/robin-sheppard-james-mccomas-magazine-editorial-forum/): The Forum helps guide the magazine’s editorial content, bringing together hospitality professionals to identify the subjects, developments and people that should be featured.
- [Independent Hotel Show Awards 2026 shortlist revealed](https://www.instituteofhospitality.org/ihs-awards-2026-open/): This year's awards introduce a significant new development, with the flagship Independent Hotel of the Year award now split into two categories: Over 50 Rooms and Under 50 Rooms.
- [Jiaqi Yang and Dr Fei Hao receive the CHME Best Paper Award 2026 sponsored by the IoH](https://www.instituteofhospitality.org/chme-2026/): The conference theme was ‘Advancing Excellence in Hospitality’, and the winning paper was entitled: Talking Digitalization: The Automation–Augmentation Paradox in the Tourism Industry and was written by Jiaqi Yang, Dual PhD Candidate, School of Hotel and Tourism Management, The Hong Kong Polytechnic University, and Surrey Hospitality and Tourism Management, University of Surrey, and Dr Fei Hao, Assistant Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University. The award was proudly sponsored by the IoH.
- [IoH CEO Robert Richardson awarded Honorary Doctorate by University of Wolverhampton](https://www.instituteofhospitality.org/ioh-ceo-hon-doc-uni-wolverhampton/): Robert received the honour during the University’s graduation ceremonies, marking a career spanning hospitality operations, business leadership, higher education and professional body leadership.
- [Is quiet resilience becoming hospitality’s new wellbeing trend?](https://www.instituteofhospitality.org/hospitality-action-quiet-resilience/): The data, taken from Hospitality Action’s Employee Assistance Programme (EAP), found more people than ever are turning to self-guided meditations and mental health resources to help them better maintain balance between their work and personal lives.
- [Cromlix MD announced as keynote speaker for IoH Dinner in Scotland](https://www.instituteofhospitality.org/scotland-dinner-keynote-2026/): With more than 20 years’ experience in hospitality, Barry’s career is a compelling example of ambition, resilience and people-led leadership. Having started his working life in the British Army before entering hospitality as a zero-hours bartender, Barry has progressed through operational and leadership roles to become Managing Director of one of Scotland’s most celebrated luxury country house hotels.
- [August e-Book of the Month | Where Two or Three are Gathered](https://www.instituteofhospitality.org/book-august-2026/): Where Two or Three Are Gathered: Why Humility Is Good for Business shows the importance of accessing wisdom and the humility that goes with it for good business. Wahlstedt also addresses the importance of building a company that views success as more than a return on investment.
- [I’m In Podcast Episode 59 | The Conversation Gap: Why Great Hospitality Begins with Better Conversations](https://www.instituteofhospitality.org/im-in-podcast-episode-59/): In this episode, Phil asks: Every great partnership, friendship, innovation and decision begins the same way... With a conversation. But what happens when the right conversations never happen?
- [Business Partner News | Inspired’s new hospitality energy management guide](https://www.instituteofhospitality.org/bp-news-inspired-energy-guide/): Starting with how to procure your energy, the guide explores practical ways to cut unnecessary usage to reduce your consumption costs, looks at unusual usage, and helps you take informed next steps about efficiencies, before turning to EV infrastructure and the case for treating energy efficiency as a team effort.
- [IoH Youth Council Monthly e-Book Review | Be My Guest](https://www.instituteofhospitality.org/yc-book-july-2026/): Visit our FREE IoH Online Library
- [Frontline Focus | How do I promote my work without sounding arrogant?](https://www.instituteofhospitality.org/frontline-focus-july/): For our July Frontline Focus, we once again invited our members to vote on the question they most wanted answered by an industry expert.
- [Fellows’ Dinner 2026 and Award Nominations Launched](https://www.instituteofhospitality.org/fellows-award-dinner-2026/): The award will be presented at this year's Institute of Hospitality Fellows' Dinner on Monday 19 October 2026 at the Kimpton Fitzroy London. Bookings are now open for Fellows to join us as we welcome our newest Fellows, celebrate professional achievement and reveal the winner of this year's Fellows' Outstanding Contribution Award.
- [Spotlight interview | Luciano Nesello FIH](https://www.instituteofhospitality.org/spotlight-luciano-nesello-fih/): Thank you for taking part in this month's spotlight interview Luciano! Can you take us back to the beginning of your hospitality career? Why did you first start working in hospitality?
- [Business Partner News | Splendid Appoint Chief People Officer to Board](https://www.instituteofhospitality.org/bp-splendid-board-appoint/): Emma joined SHG in April 2025 as Group People Director, bringing over 15 years’ experience in HR leadership. Previously holding roles within EMEA and global organisations, Emma is experienced at delivering large-scale transformation projects and aligning innovative HR strategies to business goals.
- [Our New IoH Website Launches on 3 August](https://www.instituteofhospitality.org/ioh-website-launch-2026/): With part funding from the Savoy Educational Trust, the site has been designed to improve functionality, navigation and access to key professional development tools, providing our members with:
- [Institute signs Disability Employment Charter](https://www.instituteofhospitality.org/disability-employment-charter/): By signing the Charter, the Institute has demonstrated its support for practical action that helps create more accessible workplaces, broadens access to talent and encourages inclusive employment practices that benefit both people and organisations across the hospitality industry.
- [IoH confirms endorsement for the World Sustainable Hospitality Alliance](https://www.instituteofhospitality.org/endorsement-wsha/): The World Sustainable Hospitality Alliance is a global industry body established in 1992 that represents more than 66,000 hotels and 300 brands. The Alliance develops practical tools, standards-aligned resources, and industry programmes that help hospitality companies advance Net Positive Hospitality and social mobility.
- [IoH White Paper published: ‘The Sound of Hospitality’](https://www.instituteofhospitality.org/cga-white-paper-sound/): Facilitated by Aymen Fetouak MIH, the Institute's Head of Professional Development, the white paper brings together hospitality professionals from across the sector to explore how sound and music can shape the guest experience, support employee wellbeing, and become a strategic part of hospitality design and operations.
- [Hearts in Hospitality recognises Matthew Kent for going above and beyond](https://www.instituteofhospitality.org/hearts-hospitality-matthew-kent/): Presented by Zoe Wesson MIH, a member of the Hearts in Hospitality panel, the award celebrates hospitality professionals who consistently go above and beyond for their colleagues, guests, and organisations.
- [Business Partner News | Free Webinar on Recruitment and Retention from Gather](https://www.instituteofhospitality.org/gather-webinar/): Recruiting and retaining talented people continues to be a challenge for many hospitality businesses. From attracting suitable candidates to reducing staff turnover and maintaining engaged teams, employers across the sector continue to review their recruitment and people practices.
- [IoH Broadsheet | The Commercial Case for Constructive Optimism](https://www.instituteofhospitality.org/ioh-broadsheet-july-26/): Find out why Phil thinks that: 'optimism might be one of hospitality's most overlooked leadership skills.'
- [UK Government Publishes Response to Hospitality Tipping Consultation](https://www.instituteofhospitality.org/uk-gov-tipping-consultation/): The consultation, which ran between 5 February and 1 April 2026, sought views on new requirements for employers to consult workers when developing or reviewing tipping policies, alongside proposed updates to the statutory Code of Practice.
- [Hospitality Action’s 2025 support surpasses £1.5 million for first time](https://www.instituteofhospitality.org/hospitality-action-1-5-million-support/): The landmark figure was generated from £1.05 million in cash grants, which were awarded to 825 households to support with rent or utility arrears, rehousing costs, mobility equipment, and winter fuel grants to industry retirees.
- [July e-Book of the Month | The FUD Factor](https://www.instituteofhospitality.org/book-july-2026/): The FUD Factor: Overcoming Fear, Uncertainty & Doubt to Achieve the Impossible draws on lessons from the author’s own fearless leadership journey, as well as insights from emerging, challenged, stuck, and growth-minded leaders across industries, experiences, and age groups. Keegan encourages readers to face their fears, believe in themselves, and inspire others by showing up as fearless leaders every day.
- [Business Partner News | Bookings surge for World Cup matches](https://www.instituteofhospitality.org/zonal-worldcup26/): Venue operators are anticipating a significant sales boost throughout the rest of the tournament staged between 11th June and 19th July. In the last international tournament - Euros 2024 - hospitality venues saw bookings grow as the England team progressed through the rounds.  During the group stages, pubs saw takings increase by between 25% and 44% from equivalent dates in the previous year, rising to 48% for the semi-final and 59% on the final. Operators will no doubt be hoping that England and Scotland progress onto the latter stages of this year’s tournament.
- [I’m In Podcast Episode 58 | Apprenticeships: The Most Misunderstood Opportunity in Hospitality?](https://www.instituteofhospitality.org/im-in-podcast-episode-58/): What if apprenticeships aren't simply a route into hospitality... but one of the most powerful tools we have for building careers, developing leaders and transforming lives?
- [IoH Youth Council Monthly e-Book Review | How to Run a Great Hotel](https://www.instituteofhospitality.org/yc-book-june-2026/): Visit our FREE IoH Online Library
- [Business Partner News | Flae Robotics](https://www.instituteofhospitality.org/bp-news-flae-robotics/): As guest expectations for rapid responses continue to grow, many hotels are exploring new ways to manage increasing volumes of enquiries across email, messaging platforms and telephone channels.
- [Spotlight interview | Aaron Logan FIH](https://www.instituteofhospitality.org/spotlight-aaron-logan-fih/): Thank you for taking part in our special #Pride2026 spotlight interview, Aaron! To start, can you tell us a little about yourself and your career to date?
- [New Business Partner Announcement | Allica Bank](https://www.instituteofhospitality.org/new-bp-allica-bank/): Built specifically for established small and medium-sized businesses, Allica Bank provides banking, lending and savings products designed to help businesses grow. Through the partnership, Allica Bank will engage with the Institute's hospitality community, share expertise, and support hospitality operators in accessing the banking and funding solutions they need to succeed.
- [Frontline Focus | ⁠Do I need a mentor or a sponsor?](https://www.instituteofhospitality.org/frontline-focus-june/): For our June Frontline Focus, we once again invited our members to vote on the question they most wanted answered by an industry expert.
- [Brand new IoH Management Standards launched!](https://www.instituteofhospitality.org/new-ioh-management-standards/): The Management Standards are essential for:

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- [PODCAST COMPACT](https://www.instituteofhospitality.org/?jet-engine=podcast-compact): Episode: Listen
- [Events compact](https://www.instituteofhospitality.org/?jet-engine=events-compact): Events compact Book
- [Podcast #3](https://www.instituteofhospitality.org/?jet-engine=137-2-3): Episode number Hosted by Run-time: mins
- [EVENTS COMPACT](https://www.instituteofhospitality.org/?jet-engine=events): Read more
- [Podcast](https://www.instituteofhospitality.org/?jet-engine=137-2): Listen
- [Webinar compact](https://www.instituteofhospitality.org/?jet-engine=137): View

## Business Partners
- [University of Greenwich](https://www.instituteofhospitality.org/business-partners/university-of-greenwich/): The University of Greenwich (UoG) is a large modern institution with over 28,000 students and 2,000 staff, offering around 1,000 diverse courses. We have three campuses, two in south-east London in the Royal Borough of Greenwich and one in Kent.
- [University College Birmingham](https://www.instituteofhospitality.org/business-partners/university-college-birmingham/): Based in the heart of the UK’s second biggest city, University College Birmingham (UCB) is highly respected by employers and industry for providing career-focused education and training.
- [Wild Idol](https://www.instituteofhospitality.org/business-partners/wild-idol/): Wild Idol is a vibrant and naturally alcohol-free sparkling alternative to wine, hand-crafted from a superior blend of grapes by expert winemakers. Vegan, gluten-free and rich with delicate bubbles, it is the perfect alternative to alcohol for those who want to drink less, without compromising on taste.
- [Majestic Commercial](https://www.instituteofhospitality.org/business-partners/majestic-commercial/): Majestic Wine Commercial is the B2B division of Majestic Wine, the UK’s largest specialist wine retailer.
- [Laurent-Perrier](https://www.instituteofhospitality.org/business-partners/laurent-perrier/):  
- [Corney & Barrow Independent Wine Merchants](https://www.instituteofhospitality.org/business-partners/corney-barrow-independent-wine-merchants/): Corney & Barrow wine merchants have been supplying wine since 1766. Our portfolio of over 1400 wines includes some of the world’s most famous names, many under exclusive agency, including Petrus and Domaine de la Romanée-Conti, as well as a wide range of everyday drinking wines.
- [Bolsius Professional](https://www.instituteofhospitality.org/business-partners/bolsius-professional/): Did you know that ambiance is a key driver in selecting a restaurant and influences overall guest experience.
- [Berkmann Wine Cellars](https://www.instituteofhospitality.org/business-partners/berkmann-wine-cellars/): We are proud to be the largest family-owned and family-run wine importer in the UK. We’ve been selling wine to restaurants since 1964 and our expertise has grown along with our portfolio. Today, the company is headed up by second-generation family member Rupert Berkmann. The wineries we represent are just like us – progressive and fiercely independent.
- [BE WTR](https://www.instituteofhospitality.org/business-partners/be-wtr/): BE WTR is redefining premium hydration for the hospitality industry through a sustainable and locally driven approach to water. Combining advanced engineering with a deep understanding of gastronomy, BE WTR delivers still and sparkling water with a refined, neutral profile designed to complement hospitality experience at the highest level.
- [Net Affinity](https://www.instituteofhospitality.org/business-partners/net-affinity/): At Net Affinity, we help hotels take control of their distribution and simplify the lives of hoteliers. We drive commercial success for independent, resort and group hotels through our suite of high-performing technology — including a best-in-class booking engine, channel manager, GDS connectivity and payments solution — growing direct revenue while managing broader distribution more profitably.
- [Lutron EA Ltd](https://www.instituteofhospitality.org/business-partners/lutron-ea-ltd/): Founded in 1961, Lutron Electronics is headquartered in Pennsylvania with European headquarters and Experience Centre in London. Since 1976, Lutron has helped create the right environment in some of the world’s finest hotels and has set the standard for innovation, quality and service in hospitality electronics.
- [Kersia UK](https://www.instituteofhospitality.org/business-partners/kersia-uk/): Kersia is a global business specialising in cleaning, hygiene and food safety solutions, operating across more than 120 countries. In the UK, Kersia plays a vital role in supporting food production, foodservice, and hospitality businesses to maintain the highest standards of cleanliness, safety, and compliance.
- [Inspired](https://www.instituteofhospitality.org/business-partners/inspired/): Inspired provides market‑leading commercial energy and sustainability advisory services that help the hospitality sector to reduce costs, cut carbon, and meet rising sustainability challenges.
- [HIT Training](https://www.instituteofhospitality.org/business-partners/hit-training/): HIT Training, part of The Opportunity Provider, is the market-leading specialist apprenticeship and training provider for the UK’s hospitality, catering and retail industries.
- [Prosecco DOC](https://www.instituteofhospitality.org/business-partners/prosecco-doc/):  
- [Independent Hotel Show](https://www.instituteofhospitality.org/business-partners/independent-hotel-show/): Independent Hotel Show 5-6 October 2026, Olympia
- [HRC International](https://www.instituteofhospitality.org/business-partners/hrc-international/): HRC International offers enriching career programs in the U.S. tailored to hospitality professionals seeking to elevate their skills and gain international experience. As a dedicated J-1 visa sponsor, HRC provides support throughout the visa process and helps participants adapt smoothly into their roles in top U.S. hotels and restaurants.
- [Hotel, Restaurant & Catering (HRC)](https://www.instituteofhospitality.org/business-partners/hotel-restaurant-catering-hrc/): Hotel, Restaurant & Catering (HRC) 5-7 April 2027, ExCeL London
- [Belu](https://www.instituteofhospitality.org/business-partners/belu/): Belu is a drinks business that thinks differently. A social enterprise based across the UK and Hong Kong which invests 100% of net profit in pursuit of their purpose: to change the way the world sees water. Belu have given £5.5m to WaterAid since 2011 to help do just that. In recent years Belu’s partnerships have expanded to include the River’s Trust, Thames21, Canal and River Trust. You can find out more about Belu and their impact here: https://belu.org/impact-report/
- [Gold Key Media](https://www.instituteofhospitality.org/business-partners/gold-key-media/): Gold Key Media is the world’s leading supplier of media to the leisure, travel, and hospitality industries. Founded over 25 years ago by our Managing Director Chris Horn, we proudly work with some of the most iconic hotels and hospitality brands across the globe.
- [Frontline Performance Group (FPG)](https://www.instituteofhospitality.org/business-partners/frontline-performance-group-fpg/): Frontline Performance Group (FPG) is the global leader in driving incremental revenue performance across the hospitality industry. With a presence in more than 2,500 hotels and restaurants across 120+ countries, FPG helps hospitality businesses maximize profitability, elevate guest satisfaction and increase employee engagement. 
- [Flae Robotics](https://www.instituteofhospitality.org/business-partners/flae-robotics/): Flae Robotics is a Czech technology company dedicated to reshaping hospitality through innovation that combines automation with empathy. Our flagship product, BE‑A, is an advanced AI receptionist designed to meet the pressing challenges of modern hotels: rising costs, staff shortages, and ever‑increasing guest expectations for fast, personalised service.
- [bottle up](https://www.instituteofhospitality.org/business-partners/bottle-up/): Bottle Up partners with hotels across the UK to eliminate single-use plastic and support meaningful sustainability goals. By providing guests with a reusable bottle and installing modern, high-capacity water refill stations, hotels can replace disposable bottled water with a simple, refill-first alternative, encouraging guests to use just one bottle throughout their stay.
- [BIDFOOD UK](https://www.instituteofhospitality.org/business-partners/bidfood-uk/): As one of the UK’s leading foodservice wholesalers, we have a passion for great food and are always focused on going the extra mile for our customers. Being the best is a key part of our ethos, and we strive to deliver the best customer experience, making life easier for customers and helping them grow.
- [Allica Bank](https://www.instituteofhospitality.org/business-partners/allica-bank/):  
- [RWK Goodman](https://www.instituteofhospitality.org/business-partners/rwk-goodman/): Specialist legal support for hotels, pubs, bars, restaurants and leisure businesses.
- [Hospitality Assured](https://www.instituteofhospitality.org/business-partners/hospitality-assured/): Quality is…
- [Gather](https://www.instituteofhospitality.org/business-partners/gather/): Gather enables you to finally get both the engagement and the insight you so desperately seek from your guests. Gather gives a quick, effortless, convenient and intelligent interaction with your guests, so you can finally obtain the instantly analysed insights via our easy and highly intuitive dashboard.
- [Lowy Group](https://www.instituteofhospitality.org/business-partners/lowy-group/): In 1973, when Group Chairman and founder, Peter Lowy, purchased the Vienna Hotel in London’s Maida Vale, the first seeds of the original Vienna Group were sown. Now, almost forty five years later, the single hotel operation has developed into a major hotel and leisure group with an enviable hotels portfolio and specialist travel services division. In 2009 the Group took on a new corporate identity, reflecting its history and its more diverse business activities.
- [Caterer.com](https://www.instituteofhospitality.org/business-partners/caterer-com/):  
- [Amadeus](https://www.instituteofhospitality.org/business-partners/amadeus/): Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality providers acquire, service, and retain guests by profitability driving demand and converting them into loyal fans.
- [Splendid Hospitality Group](https://www.instituteofhospitality.org/business-partners/splendid-hospitality-group/): Splendid Hospitality Group is a family-run business with people at the very heart of its success. Its purpose is simple; to create extraordinary experiences, positively impact lives and get better every day. The Splendid Hospitality Way is the foundation of how we exist. Our success lies amongst the strengths and skills of the dedicated and professional people we employ
- [University of Surrey, School of Hospitality & Tourism Management](https://www.instituteofhospitality.org/business-partners/university-of-surrey-school-of-hospitality-tourism-management/): School of Hospitality, Tourism and Management
- [Keenan Recycling](https://www.instituteofhospitality.org/business-partners/keenan-recycling/): Keenan Recycling is the UK’s largest food waste collection company, operating from 18 depots across the UK. Keenan collects food waste from every postcode in Scotland, England and Wales on its own wheels and does not subcontract.   Established with a vision to reduce landfill waste and promote environmental sustainability, Keenan Recycling has become a leading force in the processing of organic waste into high-quality compost and other valuable products.
- [DNA Payments](https://www.instituteofhospitality.org/business-partners/dna-payments/): At DNA Payments, we bring “Simple Unified Payments” to hotels and hospitality businesses that care deeply about their guest experience. Our end-to-end payments platform utilises an in-house gateway, a proprietary acquiring platform, and a network of integrations to deliver simple and reliable acceptance.
- [CGA Integration](https://www.instituteofhospitality.org/business-partners/cga-integration/): At CGA we understand how quality sound systems can completely transform a venue.  We work with our clients to design and install the best possible AV solutions for their needs, delivering reliability & efficiency for conferences, flexibility for events and relaxation & indulgence for fine dining & spas.  CGA, helping you to create the perfect ambiance for your guests whatever the occasion.
- [BSG Interns](https://www.instituteofhospitality.org/business-partners/bsg-interns/): BSG specializes in placing Hospitality, Culinary and Tourism students and recent graduates at prestigious private clubs in the USA and luxury lodges in New Zealand. Our paid internships are 6-12 months in duration allowing interns to immerse themselves in the culture and expand upon a skillset that will not only improve their CV and make them a more valuable employee but a more well rounded person.
- [Alkimii](https://www.instituteofhospitality.org/business-partners/alkimii/): Alkimii is a platform that simplifies hospitality management, providing all the tools you need for People to Property Operations Management. Our system helps teams work better by improving communication, reducing risks, provide real-time data insights to improve productivity, cost management and compliance. Trusted by hundreds of businesses, Alkimii combines technology with industry expertise, offering solutions developed by people who understand your needs.
- [Miele Professional](https://www.instituteofhospitality.org/business-partners/miele-professional/): Miele stands for first-class quality that builds trust. In a world which is forever changing, one thing has stayed the same for 125 years: our pursuit of ‘Immer Besser’. For 125 years, Miele Professional has been setting standards in hygiene and cleaning, and combines decades of experience with the latest technology in order to guarantee the best possible results in the hospitality sector.
- [Menzies](https://www.instituteofhospitality.org/business-partners/menzies/): Menzies is a leading UK business advisory and accountancy firm with international reach, specialising in supporting businesses and individuals to successfully achieve their goals. With years of experience in the hospitality and leisure sector, our team understands the unique challenges and opportunities businesses face. We work closely with business owners and finance teams to provide tailored advice and practical solutions that drive real results whilst navigating the complexities of the industry with confidence.
- [HJUK](https://www.instituteofhospitality.org/business-partners/hjuk/): Hospitality Jobs UK is the leading job board for the hospitality sector.
- [Aspire Pre-Flight Hospitality](https://www.instituteofhospitality.org/business-partners/aspire/): We are very pleased to introduce you to Aspire Executive Lounges.
- [Foodbuy](https://www.instituteofhospitality.org/business-partners/foodbuy/): REIMAGINE WHAT YOUR SUPPLY CHAIN CAN DO FOR YOU

## Endorsements
- [International Culinary Institute](https://www.instituteofhospitality.org/endorsements/international-culinary-institute/): The Certificate in Western Cuisine offered by the International Culinary Institute has been endorsed by the Institute of Hospitality since August 2019.
- [Hotel and Tourism Institute](https://www.instituteofhospitality.org/endorsements/hotel-and-tourism-institute/): The Certificate in Hotel Operations offered by the Hotel and Tourism Institute has been endorsed by the Institute of Hospitality since March 2016.
- [Harrison Catering Services](https://www.instituteofhospitality.org/endorsements/harrison-catering-services/): E-learning modules offered to employees at Harrison Catering Services via the Harrison Learning Hub have been endorsed by the Institute of Hospitality since August 2021, and The Harrison Work Experience Programme has been endorsed since May 2025.
- [Learning Pool](https://www.instituteofhospitality.org/endorsements/learning-pool/): Programmes offered by Learning Pool have been endorsed by the Institute of Hospitality since July 2013.
- [Doğuş Hospitality and Retail](https://www.instituteofhospitality.org/endorsements/dogus-hospitality-and-retail/): Programmes offered by Doğuş Hospitality and Retail Group have been endorsed by the Institute of Hospitality since June 2024.
- [Commodious](https://www.instituteofhospitality.org/endorsements/commodious/): Programmes offered by Commodious have been endorsed by the Institute of Hospitality since June 2021.
- [Video Tile Learning](https://www.instituteofhospitality.org/endorsements/video-tile-learning/): Programmes offered by VideoTile Learning have been endorsed by the Institute of Hospitality since June 2021.
- [Diversey](https://www.instituteofhospitality.org/endorsements/diversey/): Programmes offered by Diversey have been endorsed by the Institute of Hospitality since May 2024.
- [World Sustainable Hospitality Alliance](https://www.instituteofhospitality.org/endorsements/world-sustainable-hospitality-alliance/): Programmes offered by the World Sustainable Hospitality Alliance have been endorsed by the Institute of Hospitality since April 2026.
- [The Career Academy](https://www.instituteofhospitality.org/endorsements/the-career-academy/): Programmes offered by The Career Academy have been endorsed by the Institute of Hospitality since April 2017.
- [Springboard Caribbean](https://www.instituteofhospitality.org/endorsements/springboard-caribbean/): Springboard Caribbean is based in Saint Lucia and offers a range of training and consultancy services to the wider Caribbean.
- [Master Innholders](https://www.instituteofhospitality.org/endorsements/master-innholders/): The Innholder Graduates Programme (formerly the Master Innholders Aspiring Leaders Diploma) offered by the Master Innholders has been endorsed by the Institute of Hospitality since December 2016.
- [eHotelier](https://www.instituteofhospitality.org/endorsements/ehotelier/): eHotelier supports the professional development of current and aspiring hospitality leaders globally, including powering the IoH Academy online learning programmes.
- [The Fit Guide](https://www.instituteofhospitality.org/endorsements/the-fit-guide/): The Five-Star Reception Services programme offered by The Fit Guide has been endorsed by the Institute of Hospitality since March 2026.
- [The Clink Events](https://www.instituteofhospitality.org/endorsements/the-clink-events/): The Certificate for Front of House Services in Events offered by The Clink Events has been endorsed by the Institute of Hospitality since March 2024.
- [Hospite – The Italian Hospitality Academy](https://www.instituteofhospitality.org/endorsements/hospite-the-italian-hospitality-academy/): Programmes offered by Hospite – The Italian Hospitality Academy  have been endorsed by the Institute of Hospitality since March 2020.
- [CPD Online College](https://www.instituteofhospitality.org/endorsements/cpd-online-college/): Programmes offered by CPD Online College have been endorsed by the Institute of Hospitality since February 2021.
- [Direction Training Associates](https://www.instituteofhospitality.org/endorsements/direction-training-associates/): Programmes offered by Direction Training Associates have been endorsed by the Institute of Hospitality since January 2018.
- [Army Reserve School of Catering](https://www.instituteofhospitality.org/endorsements/army-reserve-school-of-catering/): The Army Reserve School of Catering of 167 Catering Support Regiment provides initial trade training and subsequent trade training to Army Reserve chefs / soldiers.
- [The Burnt Chef Project](https://www.instituteofhospitality.org/endorsements/the-burnt-chef-project/): The Managers Introduction to Mental Health Awareness training programme offered by The Burnt Chef Project has been endorsed by the Institute of Hospitality since September 2023.
- [AVM Skills Institute](https://www.instituteofhospitality.org/endorsements/avm-skills-institute/): Programmes offered by AVM Skills Institute have been endorsed by the Institute of Hospitality since November 2025.
- [High Speed Training](https://www.instituteofhospitality.org/endorsements/high-speed-training/): Programmes offered by High Speed Training have been endorsed by the Institute of Hospitality since October 2018.
- [Leonardo Hotels](https://www.instituteofhospitality.org/endorsements/leonardo-hotels/): Programmes offered by Leonardo Hotels have been endorsed by the Institute of Hospitality since October 2023.
- [iHasco](https://www.instituteofhospitality.org/endorsements/ihasco/): Programmes offered by iHasco have been endorsed by the Institute of Hospitality since October 2023.
- [Rhythm Hospitality Training Agency](https://www.instituteofhospitality.org/endorsements/rhythm-hospitality-training-agency/): Programmes offered by Rhythm Hospitality Training Agency have been endorsed by the Institute of Hospitality since September 2019.
- [Australian College of Training in Hospitality](https://www.instituteofhospitality.org/endorsements/australian-college-of-training-in-hospitality/): Programmes offered by the Australian College of Training in Hospitality have been endorsed by the Institute of Hospitality since September 2017.
- [Red Carnation Hotels](https://www.instituteofhospitality.org/endorsements/red-carnation-hotels/): Programmes offered by Red Carnation Hotels have been endorsed by the Institute of Hospitality since August 2023.
- [Concord Hotels](https://www.instituteofhospitality.org/endorsements/concord-hotels/): The Concord Hotels Management Development Programme has been endorsed by the Institute of Hospitality since February 2008, the Chef Development Programme has been endorsed since May 2019, and the Food and Beverage Development Programme has been endorsed since August 2023.
- [Training Express](https://www.instituteofhospitality.org/endorsements/training-express/): Programmes offered by Training Express have been endorsed by the Institute of Hospitality since June 2019.
- [Luxury Family Hotels](https://www.instituteofhospitality.org/endorsements/luxury-family-hotels/): Programmes offered by Luxury Family Hotels have been endorsed by the Institute of Hospitality since November 2019.
- [Blue Pulse](https://www.instituteofhospitality.org/endorsements/blue-pulse/): Programmes offered by Blue Pulse have been endorsed by the Institute of Hospitality since June 2025.
- [Alchemy Bartending School](https://www.instituteofhospitality.org/endorsements/alchemy-bartending-school/): Programmes offered by Alchemy Bartending School have been endorsed by the Institute of Hospitality since June 2025.
- [Enlites](https://www.instituteofhospitality.org/endorsements/enlites/): Programmes offered by Enlites have been endorsed by the Institute of Hospitality since May 2025.
- [CoStar Group Academic Engagement](https://www.instituteofhospitality.org/endorsements/costar-group-academic-engagement/): Programmes offered by CoStar Group Academic Engagement have been endorsed by the Institute of Hospitality since May 2015.
- [Defence School of Logistics and Administration: Catering Training Wing](https://www.instituteofhospitality.org/endorsements/defence-school-of-logistics-and-administration-catering-training-wing/): The Catering Training Wing (CTW) of the Defence School of Logistics and Administration (DSLA) provides training and Continuing Professional Development for Soldiers (Army), Aviators (RAF), and Sailors (RN), including the Royal Fleet Auxiliary (RFA), following food service careers within the Army, the Royal Air Force, or the Royal Navy.
- [Flow Learning by Mapal](https://www.instituteofhospitality.org/endorsements/flow-learning-by-mapal/): Programmes offered by Flow Learning by Mapal have been endorsed by the Institute of Hospitality since July 2010.
- [Exceeding Expectations](https://www.instituteofhospitality.org/endorsements/exceeding-expectations/): The Butler Role programme offered by Exceeding Expectations has been endorsed by the Institute of Hospitality since April 2014.
- [Allara Global](https://www.instituteofhospitality.org/endorsements/allara-global/): Programmes offered by Allara Global have been endorsed by the Institute of Hospitality since April 2025.
- [Indian Culinary Academy](https://www.instituteofhospitality.org/endorsements/indian-culinary-academy/): Programmes offered by the Indian Culinary Academy have been endorsed by the Institute of Hospitality since April 2019.
- [HSQE](https://www.instituteofhospitality.org/endorsements/hsqe/): VitalSkills programmes offered by HSQE have been endorsed by the Institute of Hospitality since March 2023.
- [Event Academy](https://www.instituteofhospitality.org/endorsements/event-academy/): Programmes offered by Event Academy have been endorsed from June 2015 to June 2019, and again from February 2022.
- [Sutton Hotel Collection](https://www.instituteofhospitality.org/endorsements/sutton-hotel-collection/): The Sutton Hotel Way, Service Culture Training programme offered by the Sutton Hotel Collection  has been endorsed by the Institute of Hospitality since December 2022.
- [Imperial London Hotels](https://www.instituteofhospitality.org/endorsements/imperial-london-hotels/): Programmes offered by Imperial London Hotels have been endorsed by the Institute of Hospitality since December 2024.
- [Typsy](https://www.instituteofhospitality.org/endorsements/typsy/): Programmes offered by Typsy have been endorsed by the Institute of Hospitality since November 2018.
- [The CRUMBS Project](https://www.instituteofhospitality.org/endorsements/the-crumbs-project/): The CRUMBS Project is a registered charity based in Bournemouth that provides education and training for adults with a range of mixed disabilities through carefully designed training programmes that assist in progression to employment and independent living.
- [Reelyze](https://www.instituteofhospitality.org/endorsements/reelyze/): Programmes offered by Reelyze have been endorsed by the Institute of Hospitality since November 2024.
- [Priory](https://www.instituteofhospitality.org/endorsements/priory/): Programmes offered by Priory have been endorsed by the Institute of Hospitality since November 2016.
- [Tourism for All UK](https://www.instituteofhospitality.org/endorsements/tourism-for-all-uk/): Programmes offered by Tourism for All have been endorsed by the Institute of Hospitality since October 2008.
- [The Safety Expert](https://www.instituteofhospitality.org/endorsements/the-safety-expert/): Programmes offered by The Safety Expert have been endorsed by the Institute of Hospitality since September 2022.
- [Taiwan Research Institute](https://www.instituteofhospitality.org/endorsements/taiwan-research-institute/): Programmes offered by the Taiwan Research Institute have been endorsed by the Institute of Hospitality since September 2020.

## Podcast Episodes
- [I’m In Episode 60 | The Evolution of the Head of Technology Role](https://www.instituteofhospitality.org/podcast/im-in-episode-60-the-evolution-of-the-head-of-technology-role/): Episode 60 of I’m In. The official IoH podcast. Hosted by Phil Street FIH and guests. August 2026
- [I’m In Episode 59 – The Conversation Gap](https://www.instituteofhospitality.org/podcast/im-in-episode-59-the-conversation-gap/): Episode 59 of I'm In. The official IoH podcast. Hosted by Phil Street FIH with guests. July 2026
- [I’m In Episode 58 – Apprenticeships](https://www.instituteofhospitality.org/podcast/im-in-episode-58-apprenticeships/): In this episode, Phil Street FIH is joined by Jill Whittaker FIH, Paul Mannering FIH and Micaela Barrow FIH from IoH Academic Partners HIT Training to explore the reality of apprenticeships in 2026.
- [I’m In Episode 57 –  World Class Onboarding](https://www.instituteofhospitality.org/podcast/im-in-episode-57-world-class-onboarding/): "
- [I’m In Episode 56 – Demystifying Job Loss Stigma](https://www.instituteofhospitality.org/podcast/im-in-episode-56-demystifying-job-loss-stigma/): Episode 56 of I'm In. The official IoH podcast. Hosted by Phil Street FIH with guests. April 2026
- [I’m In Episode 55 | Systemic Win](https://www.instituteofhospitality.org/podcast/im-in-episode-55-systemic-win/): "
- [I’m In Episode 54 | Over Reliance on AI](https://www.instituteofhospitality.org/podcast/im-in-episode-54-over-reliance-on-ai/): "
- [I’m In Podcast | P4H 2025 special](https://www.instituteofhospitality.org/podcast/im-in-podcast-p4h-2025-special/): "
- [I’m In Podcast | Episode 53](https://www.instituteofhospitality.org/podcast/im-in-podcast-episode-53/): "
- [I’m In Episode 52  – Supporting Communities at Christmas](https://www.instituteofhospitality.org/podcast/im-in-episode-52-supporting-communities-at-christmas/): "
- [I’m In Episode 51 |  Supporting Trans People into the workplace](https://www.instituteofhospitality.org/podcast/im-in-episode-51-supporting-trans-people-into-the-workplace/): "
- [I’m In Episode 50 | 50th Special](https://www.instituteofhospitality.org/podcast/im-in-episode-50-50th-special/): "
- [I’m In Podcast | Episode 49 – B2B Sales in Hospitality](https://www.instituteofhospitality.org/podcast/im-in-podcast-episode-49-b2b-sales-in-hospitality/): "
- [“I’m In” – Episode 48 ||AI & Efficiency in Small Business: Friend, Foe, or Force for Growth?](https://www.instituteofhospitality.org/podcast/im-in-podcast-episode-48-ai-in-small-business/): "
- [“I’m In” – Episode 47 ||Mentorship in Hospitality: At what point does it stop being effective?](https://www.instituteofhospitality.org/podcast/im-in-episode-47-mentorship-in-hospitality/): "
- [I’m In Episode 46 – Managing Employment Tribunals](https://www.instituteofhospitality.org/podcast/im-in-episode-46-managing-employment-tribunals/): "
- [“I’m In” – Episode 45 | Crisis Management](https://www.instituteofhospitality.org/podcast/im-in-episode-45-crisis-management/): "
- [“I’m In” – Episode 44 | CEO Collaboration: Why Working Together is the Key to Hospitality’s Future](https://www.instituteofhospitality.org/podcast/im-in-episode-44-ceo-collaboration-why-working-together-is-the-key-to-hospitalitys-future/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – HTMi Special | Hands Across the Water: Opportunities and Challenges for International Students](https://www.instituteofhospitality.org/podcast/im-in-htmi-special-hands-across-the-water-opportunities-and-challenges-for-international-students/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 43 | Women in 2025](https://www.instituteofhospitality.org/podcast/im-in-episode-43-women-in-2025/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 42 | How to build a World Class People Team](https://www.instituteofhospitality.org/podcast/im-in-episode-42-how-to-build-a-world-class-people-team/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Passion 4 Hospitality special](https://www.instituteofhospitality.org/podcast/im-in-passion-4-hospitality-special/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 41 – What Motivates People?](https://www.instituteofhospitality.org/podcast/im-in-episode-41-what-motivates-people/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – CEO Special](https://www.instituteofhospitality.org/podcast/im-in-ceo-special/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 40 | Look ahead to 2025](https://www.instituteofhospitality.org/podcast/im-in-episode-40-look-ahead-to-2025/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 39 | Managing Cultures and Christmas](https://www.instituteofhospitality.org/podcast/im-in-episode-39-managing-cultures-and-christmas/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 38 | Self Care](https://www.instituteofhospitality.org/podcast/im-in-episode-38-self-care/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 37 | Invisible Reputation](https://www.instituteofhospitality.org/podcast/im-in-episode-37-invisible-reputation/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 36 | Effective Strategies for Absence Management](https://www.instituteofhospitality.org/podcast/im-in-episode-36-effective-strategies-for-absence-management/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 35 | Planday – Bringing the best to other industries in hospitality](https://www.instituteofhospitality.org/podcast/im-in-episode-35-planday-bringing-the-best-to-other-industries-in-hospitality/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Round Table Special | From Prison to Purpose: Hospitality’s role in rehabilitation and opportunity](https://www.instituteofhospitality.org/podcast/im-in-round-table-special-from-prison-to-purpose-hospitalitys-role-in-rehabilitation-and-opportunity/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 34 | Retirement and Beyond](https://www.instituteofhospitality.org/podcast/im-in-episode-34-retirement-and-beyond/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Live Golf Day Special | It’s AI, but not as we know it!](https://www.instituteofhospitality.org/podcast/im-in-live-golf-day-special-its-ai-but-not-as-we-know-it/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 33 | Managing Mental Health on Zero Budget](https://www.instituteofhospitality.org/podcast/im-in-episode-33-managing-mental-health-on-zero-budget/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – Episode 32 | How would hospitality run government?](https://www.instituteofhospitality.org/podcast/im-in-episode-32-how-would-hospitality-run-government/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” – International Women’s Day Special – Part 2](https://www.instituteofhospitality.org/podcast/im-in-international-womens-day-special-part-2/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 31  – The Importance of the Financial Controller](https://www.instituteofhospitality.org/podcast/im-in-episode-31-the-importance-of-the-financial-controller/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” International Women’s Day Special](https://www.instituteofhospitality.org/podcast/im-in-international-womens-day-special/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 30  – Building a Stable Business](https://www.instituteofhospitality.org/podcast/im-in-episode-30-building-a-stable-business/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Live Special recorded at HRIE 2023, part 2 – How do the technological trends of today, impact the hospitality industry of tomorrow?](https://www.instituteofhospitality.org/podcast/im-in-live-special-recorded-at-hrie-2023-part-2-how-do-the-technological-trends-of-today-impact-the-hospitality-industry-of-tomorrow/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 29  – The importance of Fellowship](https://www.instituteofhospitality.org/podcast/im-in-episode-29-the-importance-of-fellowship/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Live Special recorded at HRIE 2023  – How do the technological trends of today, impact the hospitality industry of tomorrow?](https://www.instituteofhospitality.org/podcast/im-in-live-special-recorded-at-hrie-2023-how-do-the-technological-trends-of-today-impact-the-hospitality-industry-of-tomorrow/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 28 – Is Achieving Net Zero Even Possible?](https://www.instituteofhospitality.org/podcast/im-in-episode-28-is-achieving-net-zero-even-possible/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 27 – How to Build Confidence](https://www.instituteofhospitality.org/podcast/im-in-episode-27-how-to-build-confidence/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 26 – Wellbeing in the kitchen](https://www.instituteofhospitality.org/podcast/im-in-episode-26-wellbeing-in-the-kitchen/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 25 – The importance of the Front Office Manager](https://www.instituteofhospitality.org/podcast/im-in-episode-25-the-importance-of-the-front-office-manager/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 24 – Apprenticeships V Universities](https://www.instituteofhospitality.org/podcast/im-in-episode-24-apprenticeships-v-universities/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 23 – The Changing Face of Talent Attraction](https://www.instituteofhospitality.org/podcast/im-in-episode-23-the-changing-face-of-talent-attraction/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 22 – Tough Love and Leadership](https://www.instituteofhospitality.org/podcast/im-in-episode-22-tough-love-and-leadership/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.
- [“I’m In” Episode 21 – Building your Career](https://www.instituteofhospitality.org/podcast/im-in-episode-21-building-your-career/): We know what you’re thinking, why on earth would you want to talk about Redundancy? Having been through redundancy himself in the past, Phil Street FIH believed for a long time that it is something that should not be feared and therefore, let’s talk about it openly.

## Events
- [Leading Neurodiverse, Multi-lingual & Multi-generational Teams](https://www.instituteofhospitality.org/events/leading-neurodiverse-multi-lingual-multi-generational-teams/): Today's hospitality workforce is more diverse than ever before, bringing together people from different generations, cultures, languages and ways of thinking. While this diversity creates opportunities for innovation, creativity and stronger guest experiences, it also presents unique leadership challenges.
- [IoH Northern Ireland | Hospitality Profession Breakfast](https://www.instituteofhospitality.org/events/ioh-ni-breakfast/): Following the success of IoH London Region's hospitality breakfast with Adam last year, we are bringing the event to Belfast!
- [IoH Scotland Golf Day 2026](https://www.instituteofhospitality.org/events/ioh-scotland-golf-day-2026/): The IoH Scotland Region are holding their 6th Annual IoH Scotland Golf Day at the world-famous St Andrews Links on the Craigtoun course.
- [IoH Northern Ireland | Hospitality Inspires](https://www.instituteofhospitality.org/events/ioh-northern-ireland-hospitality-inspires/): Following its postponement due to Storm Chandra earlier this year, we're delighted to share that Hospitality Inspires is back!
- [IoH South East | Fundraising Dinner & Networking](https://www.instituteofhospitality.org/events/ioh-se-dinner-26/): The South East Region is pleased to return to one of its most popular venues for a truly special and intimate evening at the iconic Riverside Pavilion, Phyllis Court Club, set on the picturesque banks of the River Thames in Henley-on-Thames in aid of the IoH Bursary Fund and Hospitality Action.
- [Above & Beyond Royal Air Force Club](https://www.instituteofhospitality.org/events/above-beyond-royal-air-force-club/): Our September Above & Beyond CPD and networking event returns to the Royal Air Force Club!
- [IoH North | Thriving in the North 2026](https://www.instituteofhospitality.org/events/ioh-north-thriving-in-the-north-2026/): The Institute of Hospitality's North Region are once again holding a conference especially for our #hospitalityfamily in the North of England. Thriving in the North, Hospitality Conference.
- [IoH Dinner in Scotland 2026](https://www.instituteofhospitality.org/events/ioh-dinner-in-scotland-2026/): Set within 240 acres of breathtaking Scottish woodland and parkland overlooking the River Clyde, JA Mar Hall is a magnificent five-star mansion that blends historic grandeur with modern luxury. With its stunning Victorian architecture, elegant interiors, and beautiful surroundings, it provides the perfect backdrop for our IoH Annual Scottish Dinner. IoH members and guests will be welcomed with a drinks reception, followed by a sumptuous three-course dinner, creating a truly memorable evening.
- [IoH South West | Best of the West Hospitality Conference 2026](https://www.instituteofhospitality.org/events/ioh-sw-best-of-west-26/): The Institute of Hospitality South West Region and Wiltshire College present Best of the West Hospitality Conference, an annual event celebrating excellence in hospitality and catering education.
- [Fellows’ Dinner 2026](https://www.instituteofhospitality.org/events/fellows-dinner-2026/): Join us for the Fellows' Dinner 2026 commencing with a Drinks Reception, followed by a delicious three-course dinner with coffee and wines to complement the menu. All Fellows and their guests are welcome.
- [Passion4Hospitality The Future Leaders Conference 2026](https://www.instituteofhospitality.org/events/passion4hospitality-the-future-leaders-conference-2026/):  
- [IoH Midlands | Cabaret & Cabernet Charity Dinner](https://www.instituteofhospitality.org/events/ioh-midlands-cabaret-cabernet-charity-dinner/): Join the Institute of Hospitality Midlands Region for Cabaret & Cabernet at Isaac’s Restaurant, an evening that brings together great food, lively cabaret-style entertainment and the best of Midlands hospitality, all while supporting two fantastic causes.
- [IoH Charity Golf Day 2027](https://www.instituteofhospitality.org/events/ioh-charity-golf-day-2027/): Join us for the IoH Charity Golf Day 2027 in partnership with NTIA and The Belfry Hotel & Resort.